Frequently Asked Questions

Everything you need to know about shopping with Kiva Wellness.

What is the typical shipping timeframe for my order?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or a size exchange.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Are your materials sustainably sourced?

At Kiva Wellness, we prioritize ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes to ensure our products are as kind to the planet as they are to your skin.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

How can I track my package once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.